play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 3293181073
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your number, and you'll be logged in. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and ensure you have a strong signal. If you don't receive the OTP after attempting to send it, you can seek assistance from the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active number. If the number has changed, send your correct KYC details to the customer support system via email to shift your account. This will help update your information and allow you to access your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you should be able to log in and enjoy the updated app without any problems. This should allow you to access the app with its new features and improvements.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to earned gaming money, excluding bonus amounts. This means you can only cash out the money you have won through gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted within this app. This includes saving your Aadhar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's services are generally fast and stable, allowing the process to take anywhere from 30 minutes to 3 hours to complete. However, payment delays can occur, requiring users to wait up to 24 hours. In these instances, the overall duration of the process can be significantly extended.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds are for gaming use only and cannot be withdrawn. Any winnings earned from playing with the bonus amount can be withdrawn. The bonus itself remains non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is unsuccessful, the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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